Payment and Refund Policy
Last updated: 26 October 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all bookings and purchases made through the website operated by glimrazy for specialised training courses in live production decks and control rooms. These include multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both in-person and online course formats delivered to customers in the United Kingdom.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British Pounds Sterling (GBP). Course fees include applicable value added tax at the prevailing UK rate. Additional charges may apply for optional extras such as printed course materials, certification exams or venue-specific requirements. glimrazy will clearly state any such extras before payment is authorised. No hidden fees are applied after the booking is confirmed.
Accepted payment methods, payment authorisation, and payment security
We accept major credit and debit cards, bank transfers and approved third-party payment platforms. Payment is authorised at the time of booking. All transactions are processed through secure, encrypted gateways that comply with UK payment industry standards. glimrazy does not store card details on its systems.
Order, booking, or service confirmation and when a contract is formed
A binding contract is formed once you receive a confirmation email following successful payment. This email contains your booking reference, course dates and access instructions where applicable. Until this confirmation is issued, no contract exists and any provisional reservation may be released.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of booking confirmation during which you may cancel without penalty, provided the course has not yet started. For digital content or streamed sessions that begin within this period, cancellation rights are lost once access is granted. Courses starting within 14 days require express consent to waive the cooling-off period.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available for cancellations made more than 30 days before the course start date, less an administration fee. No refunds are issued for cancellations within 14 days of the start date, missed sessions, or failure to meet course prerequisites. Promotional or discounted places are non-refundable once booked. Deposits for multi-module programmes are non-refundable after the first module commences.
The step-by-step procedure and information required to request a refund
To request a refund, contact info@nfts.co.uk or telephone 01494 671234 with your booking reference, full name, and reason for cancellation. Written requests via the contact form on the website are also accepted. You must provide proof of payment and any supporting documentation requested within seven days of the initial request.
Inspection, approval, rejection, and notification of the refund decision
glimrazy will acknowledge receipt of your request within two working days. The request will be reviewed within ten working days. You will be notified by email of approval or rejection, including the calculated refund amount and any applicable deductions. If rejected, clear reasons will be provided together with any options for appeal or partial credit.
Refund method, processing time, and when funds should reach the customer
Approved refunds are returned to the original payment method. Processing typically takes five to ten working days after approval, although bank transfers or card issuers may require up to thirty days for funds to appear in your account. No interest or compensation is payable for processing delays.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital course materials and recorded sessions are non-returnable once downloaded or streamed. Subscription-style access to ongoing live production workshops is billed in advance and may be cancelled at the end of the current billing period only. Promotional bundles cannot be split for partial refunds.
Failed payments, duplicate charges, chargebacks, and suspected fraud
If a payment fails, you will be notified immediately and given the opportunity to retry with an alternative method. Duplicate charges are investigated within five working days and corrected automatically. Chargebacks are treated as cancellations and may result in course access being suspended. Suspected fraudulent activity will be reported to the relevant authorities and may lead to permanent account restrictions.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or the Consumer Protection from Unfair Trading Regulations 2008. These rights include the right to receive services with reasonable care and skill and to claim remedies for faulty performance.
Contact route, policy changes, and last-updated date
For questions about this policy please use the contact form on the Contacts page, email info@nfts.co.uk, telephone 01494 671234 or write to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. glimrazy may update this policy to reflect changes in law or business practice. The current version will always be displayed on this page with the last-updated date shown above. Continued use of the site after changes constitutes acceptance of the revised terms.